Terms & Conditions

These Terms & Conditions set out the agreement between you (our client) and Gracious Contours when you book and attend a treatment with us. By paying a deposit or attending an appointment, you confirm that you accept these Terms in full.

If anything is unclear, please contact us before booking at hello@graciouscontours.co.uk or 07514 751180.

1. About us

Gracious Contours is a private aesthetic clinic specialising in lymphatic drainage, non-surgical body contouring and skincare treatments. We operate by appointment only from:

1a Lighthouse View
Seaham
County Durham
SR7 7PR

Email: hello@graciouscontours.co.uk
Phone: 07514 751180

2. Bookings

All appointments are made by mutual agreement and are subject to availability.

A booking is only confirmed once:

• The required deposit has been received in cleared funds;
• You have completed and submitted the medical consultation form;
• We have reviewed your form and confirmed your appointment in writing.

Treatments are offered to clients aged 18 and over. Proof of age may be requested. We do not treat minors under any circumstances.

3. Payment

Deposits

A non-refundable deposit is required to secure every appointment. The deposit is deducted from the final treatment fee on the day of your visit.

Pay in full

You may choose to pay the full treatment fee at the time of booking. Payment in full is also subject to the cancellation policy set out below.

How we take payment

All payments are processed securely through Stripe. We never see, store or have access to your full card details. The remaining balance, if any, is payable on the day of treatment by card or contactless payment.

Course packages and gift vouchers

Course packages are paid in full at the point of purchase. Gift vouchers are valid for twelve (12) months from the date of issue, are non-refundable and cannot be exchanged for cash.

4. Cancellation, rescheduling and missed appointments

We understand that life occasionally intervenes. The following policy balances flexibility for our clients with respect for our practitioner's time. The full cancellation policy is also available on our Cancellation & Refund page.

More than 48 hours' notice

You may reschedule your appointment to another date free of charge. The deposit (or full payment) transfers to your new appointment, which must be taken within ninety (90) days of the original booking.

Less than 48 hours' notice

The deposit is forfeited in full and cannot be transferred to another booking. To rebook, a new deposit will be required. Where you have paid in full, the deposit portion is forfeited and the remaining balance will be refunded to your original payment method.

No-shows

Where a client does not attend a confirmed appointment without notice, the full treatment fee becomes payable. Where the appointment was secured by deposit only, an invoice for the outstanding balance will be issued and is payable within fourteen (14) days.

Late arrival

If you arrive more than 15 minutes after your scheduled appointment time, your treatment may, at the practitioner's discretion, be shortened to fit the remaining time, or rescheduled. The full fee remains payable.

Cancellation by us

In the unlikely event we have to cancel your appointment, you will be offered the earliest convenient alternative or a full refund of any payment made. Our liability is limited to the value of the payment received.

5. Medical consultation and contraindications

Before your first treatment you will complete a confidential medical consultation form. Certain conditions are contraindications — meaning treatment would be unsafe or unsuitable. These include, without limitation:

• Active infection, fever or acute illness
• Recent surgery without your surgeon's clearance
• Active or recent cancer (within the current treatment cycle)
• Deep vein thrombosis or known risk of
• Severe cardiac, renal or hepatic disease
• Use of anticoagulant medication, depending on dose and indication
• Pregnancy in the first trimester, and selected later-stage indications

It is your responsibility to disclose all relevant medical information truthfully on the consultation form. Failure to disclose information may result in unsafe treatment and may invalidate any duty of care owed by the clinic.

6. Right to refuse treatment

The clinic is a place of calm and discretion. We reserve the right to decline or terminate any treatment, without refund, where a client:

• Is intoxicated or under the influence of substances
• Behaves in a manner that is abusive, threatening or harassing
• Has knowingly withheld or falsified medical information
• Presents a contraindication that emerges on the day
• Behaves in any way that is inconsistent with the safe and considered operation of the clinic

7. Results and expectations

Our treatments are non-invasive, supportive therapies. Results vary considerably between individuals and depend on lifestyle, hydration, hormonal status, age and consistency of treatment. While we are proud of the outcomes our clients achieve, no specific result, measurement or transformation is guaranteed.

Photographs displayed in our results gallery are unretouched and shared with each client's written permission. They are intended to demonstrate genuine outcomes — not to imply a similar result is assured for every client.

8. Medical disclaimer

Treatments offered by Gracious Contours are not a substitute for medical care. We do not diagnose, treat or cure medical conditions. If you have any health concerns, please consult your GP or qualified medical practitioner before booking. The clinic does not provide medical advice, and any guidance given during your visit is intended for general wellbeing only.

9. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded by English law.

Subject to the above, our total liability arising in connection with any treatment shall not exceed the total fees paid by you for that treatment. We are not liable for indirect or consequential losses, including but not limited to loss of earnings, missed events or travel costs related to a cancelled or rescheduled appointment.

10. Privacy

Your personal and medical information is treated as strictly confidential and is processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

11. Changes to these Terms

We may update these Terms from time to time. The version applicable to your booking is the version published on this page on the date your booking is confirmed.

12. Governing law

These Terms are governed by the laws of England & Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England & Wales.

13. Contact

For any questions about these Terms, please contact:

Gracious Contours
1a Lighthouse View, Seaham, County Durham, SR7 7PR
Email: hello@graciouscontours.co.uk
Phone: 07514 751180